Request Account Deletion
Last updated 2026-09-07
You can delete your DiveVerse account and the personal data associated with it at any time, directly from the app. There is no need to contact us first.
Delete your account in the app
- Open the DiveVerse app and sign in.
- Go to Settings → Account → My Data.
- Tap Delete my data and confirm.
Deletion runs straight away. If you would like a copy of your data first, Download my data on the same screen produces a machine readable export of everything we hold about you.
What is erased
Removed outright, and not recoverable:
- Your account and sign-in credentials
- Your profile: name, email, phone, date of birth, photo, qualifications
- Your medical declaration, declared conditions and any medical certificate you uploaded
- Your emergency contact
- Your insurance details and uploaded documents
- Your electronic signatures
- Files you uploaded, your notifications, your achievements, your push tokens and devices
- Your membership of any club chat, and your identifier in every other member's blocked list
What is anonymised
A club's safety record has to remain intact: a dive that happened still happened, and an incident report still has to be readable. So these records are kept with your identity replaced by a placeholder rather than deleted:
- Events and dives you took part in, organised or managed
- Incident reports
- Course enrolments and lesson sign-offs
- Equipment hires, orders, damage reports and maintenance you logged
- Community posts, comments and species sightings
- The log of who viewed medical data
After this, nothing in those records points back to you: your name and identifier are gone, replaced by a generic placeholder.
What has to be kept
Payment and membership records have to be retained for up to 7 years to meet tax and accounting requirements. Your name and identifier are replaced with a random pseudonym, so the amounts and dates survive without being attributable to you. Where your club has connected an external bookkeeping system, we also ask that system to remove or anonymise your contact record.
Cannot access the app?
If you have uninstalled the app or cannot sign in, email app@diveverse.org from the address associated with your account and we will delete your account and data on your behalf. We will respond within one month.
Full detail on retention, and the rest of your rights, is in our Privacy Policy.